On-air emergency support available everyday, day & night.
Florical takes pride in offering systems that are robust and “bullet proof”, however, if assistance is needed, Florical Systems offers non-emergency and configuration support during normal business hours (9:00 AM to 5:00 PM Eastern Standard Time, Monday thru Friday, except holidays). On-air emergency support is available 24 hours per day, 365 days per year. Please call us at 352-372-8326 or email at Support@Florical.com.
Please take the following steps to better enable us to help you:
- Check your system screen for current device status and other error indicators.
- Check the “as run logs” for automatically logged information about previous events.
- If your question is device specific, record the name, model and version of firmware of the device.