Support
Florical takes pride in offering systems that are robust and "bullet proof", however, if assistance is needed , Florical Systems offers Non-emergency and configuration support during normal business hours (9:00 AM to 5:00 PM Eastern Standard Time, Monday thru Friday, except holidays). On-air emergency support is available 24 hours per day, 365 days per year.
Please take the following steps to better enable us to help you:
- Check your system screen for current device status and other error indicators.
- Check the "as run logs" for automatically logged information about previous events.
- If your question is device specific, record the name, model and version of firmware of the device.
Training
Although our systems are built to be intuitive, we understand that even the best automation system in the world is useless if people don't know how to use it. To make sure you get the most from your system, we deliver training in ways that work for you no matter what the staffing situation.
- Hands-on training at your site. Train on your specific system and equipment
- Training at the Florical Training facility in Gainesville Florida where our equipment and software emulate a master control room.
- WebEx training. Live training devoted to your special circumstances and unique systems.
Whether you need to hone existing skills or train new employees Florical Systems' Academy allows you the flexibility to train the way that works for you.
Contact Florical Systems to reserve your seat! Course work includes all the key operational areas Florical Automation Systems offer.
Supported Devices
AirBoss supports video servers, video tape recorders, master control switchers, routing switchers, digital video effects, still stores, character generators, logo inserters, audio mixers and audio carts.
We add new devices to our supported devices list frequently. Call us if you don't see what your looking for.